Nineelms Storage Service Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Nineelms Storage for short-term or long-term storage services. By making a booking, you agree to be bound by these terms, together with any booking confirmation, inventory list, and service instructions issued at the time of reservation. Please read them carefully before placing a storage booking, as they explain how the service works, what is included, and where responsibilities sit between the customer and the storage provider.

In these terms, references to “we”, “us”, and “our” mean the storage provider operating the service, while “you” and “your” mean the customer, account holder, or any authorised person acting on behalf of the customer. These conditions apply to all forms of storage services, including household storage, business storage, archive storage, and any related collection, handling, or delivery services provided as part of the contract.

We aim to keep our service fair, transparent, and consistent. These terms are designed to protect both parties and to make sure the storage arrangement is clear from the outset. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.

1. Booking Process and Contract Formation

A booking for Nineelms Storage may be made by completing the required booking form, confirming service details, and accepting these terms. A contract will be formed only when we issue written confirmation of your booking or otherwise accept your reservation in writing. We reserve the right to refuse a booking where the requested service cannot be provided, where the items are unsuitable for storage, or where information supplied by you is incomplete or inaccurate.

When booking, you must provide accurate and complete information about the items to be stored, the service required, the expected storage duration, and any access or handling requirements. You confirm that you are authorised to enter into the contract and that you are either the owner of the goods or have full authority from the owner to store them with us. You must ensure that the items handed over are properly packed, labelled where appropriate, and ready for storage unless we have agreed to provide packing or preparation services.

We may request an inventory or description of goods before acceptance. For certain items, we may also require photographs, proof of value, or additional information to assess suitability. Any estimate given prior to booking is based on the information available at that time and may be revised if the actual service requirements differ from those originally described.

2. Storage Items, Customer Responsibilities, and Service Use

The customer must not store any prohibited, dangerous, illegal, or restricted items. This includes, without limitation, stolen goods, hazardous substances, flammable materials, explosives, perishable goods, animals, plants, waste, or anything that may cause injury, damage, contamination, or nuisance. We may inspect items where reasonably necessary to protect health, safety, and property, and we may refuse, remove, or dispose of items that breach these terms.

You are responsible for ensuring that all stored goods are suitable for storage and for informing us of any special handling needs. We do not accept responsibility for items that are improperly packed, inadequately labelled, or likely to deteriorate due to their own condition. If you store fragile, valuable, or sensitive items, you do so at your own risk unless we have expressly agreed otherwise in writing and any applicable additional charges have been paid.

You must not use the storage unit or service for business activities that involve manufacturing, disposal, illegal resale, or any use that could cause loss, damage, or regulatory breach. You must follow any reasonable security, access, and handling instructions issued by us. If you permit another person to access the stored items, you remain responsible for their actions as if they were your own.

3. Payments, Fees, and Billing

All fees for Nineelms Storage are due in accordance with the price agreed at booking and any subsequent written updates. Charges may include storage fees, collection fees, delivery fees, packing materials, handling fees, insurance where selected, and any additional services requested by you. Unless otherwise stated, prices are exclusive of VAT or other applicable taxes, which will be added where required by law.

Payment must be made using the method agreed at the time of booking. We may require advance payment, recurring monthly payment, or payment on invoice depending on the service arrangement. If a payment fails, is reversed, or is not received by the due date, we may suspend access to the goods, charge reasonable administration costs, and/or retain items until the outstanding balance is settled in full.

We reserve the right to review prices from time to time. Any price change will normally apply at the end of a billing period or when a new service period begins, provided reasonable notice is given where required. Discounts, promotional rates, or introductory offers may be withdrawn at any time unless otherwise agreed in writing.

4. Cancellations, Amendments, and Early Termination

You may cancel a booking before the service begins by giving notice in accordance with the cancellation period stated in your booking confirmation. If no specific period is stated, a reasonable notice period will apply. Any deposit or prepayment may be non-refundable to the extent permitted by law, particularly where we have reserved capacity, incurred preparation costs, or commenced service work in reliance on your booking.

If you wish to amend your booking, including changes to dates, unit size, collection arrangements, or storage duration, we will try to accommodate the request where possible. However, amendments are subject to availability and may result in a revised price or additional charges. We are not liable for delays or losses arising from a failure to notify us promptly of changes to your requirements.

We may terminate the contract immediately if you commit a serious breach of these terms, fail to pay charges when due, provide false information, or store prohibited items. If the agreement ends, you must arrange prompt removal of your goods. If you do not do so, we may continue to charge storage and associated costs, and we may exercise any rights available to us under contract or law.

5. Liability, Insurance, and Risk

We take reasonable care in providing our storage service, but liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by matters outside our reasonable control, including fire, flood, theft, vandalism, weather events, industrial action, public authority action, or failures in utilities or transport where we are not at fault. Nor are we liable for loss or damage caused by the inherent nature of the items stored, poor packaging, pre-existing defects, or customer instructions.

To the fullest extent allowed by law, our total liability for any claim arising from the storage contract shall be limited to the amount you have paid for the affected service period, or such lower amount as is directly attributable to the loss or damage in question. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Unless we have expressly agreed to insure your goods, you remain responsible for arranging adequate insurance cover for the items stored. Where optional insurance is offered, it is your responsibility to ensure that the level of cover is suitable for the full replacement value of the goods and any risks connected with their storage. We do not act as an insurer unless this is clearly stated in writing.

6. Waste Regulations, Abandoned Goods, and Environmental Compliance

You must comply with all applicable waste regulations and environmental laws when using Nineelms Storage. Items placed into storage must not be waste, rubbish, contaminated materials, or anything intended for disposal through the storage service. We are not a waste collection or disposal provider, and the service may not be used to avoid lawful disposal obligations.

If any goods are left behind, abandoned, damaged beyond use, or unlawfully deposited, we may treat them in accordance with applicable law and may charge you for removal, handling, storage, cleaning, inspection, or disposal. Where reasonable, we may give notice before taking action, but urgent action may be taken without notice if required for safety, compliance, or prevention of environmental harm. Any costs we incur may be recovered from you as a debt.

You must ensure that items stored with us do not leak, contaminate, emit odours, or create a risk to people, property, or the environment. If we reasonably suspect a breach of waste, environmental, or health and safety rules, we may isolate or remove the relevant goods, contact the appropriate authorities where required, and pass on any related costs to you where the law allows.

7. Access, Collections, Deliveries, and Operational Rules

Access to stored goods is subject to our operational rules, security procedures, opening arrangements, and any appointment system that may apply. We may refuse access if you cannot verify your identity, if payment is outstanding, or if access would create a safety or security risk. We may also require reasonable notice before collections or deliveries, particularly where specialist handling is needed.

If we collect or deliver goods on your behalf, you must ensure that the address, access route, and recipient details are accurate. Any failure to provide correct instructions may result in delay, additional charges, or a failed delivery or collection. We are entitled to rely on instructions given by you or by a person reasonably believed to be authorised to act for you.

You must not interfere with security systems, staff instructions, or storage equipment. Any damage caused by misuse, negligence, or unauthorised access may be charged to you. We may relocate goods within our facilities where reasonably necessary for safety, operational efficiency, maintenance, or compliance with legal obligations.

8. Customer Warranties and Indemnity

By entering into a Nineelms storage agreement, you warrant that all information supplied is accurate, that you have the right to store the goods, and that the items do not breach any applicable law, regulation, or third-party right. You also warrant that the goods are not hazardous, stolen, counterfeit, subject to forfeiture, or otherwise unlawful to store.

You agree to indemnify us against losses, damages, claims, expenses, and liabilities arising from your breach of these terms, your negligence, your misuse of the service, or the unlawful or improper nature of the goods stored. This includes reasonable legal fees, regulatory fines caused by your conduct where recoverable, and costs associated with cleanup, disposal, or repair.

If a third party makes a claim concerning goods stored by you, you must assist us promptly and provide all documents or information reasonably requested. We may withhold delivery or access to items if necessary to protect our position or to comply with legal obligations.

9. Force Majeure, Suspension, and Service Changes

We are not responsible for delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including extreme weather, fire, flood, power failure, labour disputes, transport disruption, government action, or security incidents. In such circumstances, we may suspend the service, make reasonable operational changes, or extend timelines as needed.

We may also modify aspects of the service, including access arrangements, handling procedures, or administrative rules, where this is reasonably necessary for legal compliance, safety, or operational reasons. Any material change that affects your rights or obligations will be communicated in a reasonable manner. Continued use of the service after notice of a change will be taken as acceptance of that change.

If suspension continues for a prolonged period, either party may be entitled to end the agreement on written notice, subject to payment of outstanding charges and the removal of goods where possible. We will act reasonably in all such circumstances.

10. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or in connection with the storage services, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rights provide otherwise.

If any provision of these terms is found invalid, illegal, or unenforceable, that provision will be severed to the minimum extent necessary, and the remainder of the terms will continue in force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any waiver must be in writing and signed by an authorised representative.

These terms constitute the entire agreement between you and us in relation to the service, except where amended in writing. You should retain a copy of the booking confirmation and these terms for your records. By proceeding with a Nineelms Storage booking, you acknowledge that you have read, understood, and agreed to be bound by these conditions.