Storage Nine Elms Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Nine Elms provides storage and related services, including collection, removal support and associated handling services. By making a booking, paying for or using any of our services, you agree to be bound by these Terms and Conditions.

These terms are intended to apply to consumer and business customers using our storage facilities and any related removal or transport support that we may provide or arrange from time to time.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Agreement means the contract between you and Storage Nine Elms incorporating these Terms and Conditions.

Services means any storage, collection, removal support, transportation support, handling, packing or related services provided by us to you.

Storage Unit means any designated space, container, room or allocated area provided to you for storage purposes.

Goods means the items you place into storage or ask us to handle, collect, transport or otherwise deal with.

We, us and our means Storage Nine Elms.

You and your means the customer who enters into the Agreement with us.

2. Scope of Services

We provide secure self storage and associated services, which may include:

Provision of a Storage Unit or space for your Goods.

Short term or long term storage.

Support in arranging or coordinating removals and collections to and from our facilities.

Optional packing, loading or unloading assistance, where agreed in writing.

Any additional services expressly agreed between you and us.

We may act as principal or as agent in relation to certain removal or transport services. Where we act as agent in arranging third party removal or transport providers, you may enter into a separate contract with that provider and their terms may apply in addition to these Terms and Conditions.

3. Booking Process

3.1 You may request our Services by visiting our premises or contacting us through our usual enquiry methods. We will confirm availability of storage space and any removal support based on the information you provide.

3.2 A booking is not confirmed until we have accepted your request and you have paid any required deposit or initial payment. We reserve the right to refuse any booking at our sole discretion.

3.3 You must provide accurate and complete information about the type, quantity and approximate value of Goods, access requirements, timing and any special handling needs. If your Goods are heavier, larger or more fragile than described, or if access is more difficult than stated, we may adjust the price, refuse to handle certain items or require additional assistance at extra cost.

3.4 If removal or collection services are requested, you must ensure that suitable parking and access are available for our vehicles or any third party vehicles used, and that any necessary permits or permissions are obtained before the booking date.

4. Term and Use of Storage

4.1 The Agreement begins on the start date specified in our confirmation or when you first place Goods into a Storage Unit, whichever is earlier.

4.2 Storage is provided on a periodic basis, typically weekly or monthly, as stated in your quotation or invoice. The Agreement continues until terminated in accordance with these Terms and Conditions.

4.3 You are responsible for loading, arranging and securing your Goods in the Storage Unit, unless we have expressly agreed to provide loading or unloading assistance. You must use the Storage Unit in a safe and responsible manner and keep it clean and free from waste.

4.4 You must not store any of the following items:

Perishable goods or living plants and animals.

Explosives, firearms, ammunition or weapons.

Flammable, hazardous, toxic or corrosive substances.

Cash, precious metals, high value jewellery, fine art or irreplaceable items that exceed the cover or limitations set out in our liability provisions.

Any items that are illegal to possess, store or transport in the United Kingdom.

4.5 You must comply with all reasonable site rules notified to you from time to time, including rules relating to access hours, security procedures and health and safety requirements.

5. Payments and Charges

5.1 All prices, charges and payment terms will be communicated to you before you confirm your booking. Unless stated otherwise, all prices are in pounds sterling and inclusive of applicable taxes.

5.2 You must pay storage fees in advance for each agreed period. Charges for removal, collection or additional services may be payable in advance or on completion, as specified in our confirmation or invoice.

5.3 Payment must be made using an accepted payment method. We may require a deposit or card details to secure your booking and to cover unpaid fees or damage.

5.4 If you do not pay any sum due under the Agreement by the due date, we may:

Charge interest on overdue amounts at the statutory rate or at a reasonable rate notified to you.

Suspend access to the Storage Unit and withhold services until all outstanding sums are paid in full.

Exercise a lien over the Goods and, after giving reasonable notice, sell or dispose of some or all of the Goods to recover unpaid amounts and reasonable costs of sale or disposal.

5.5 You are responsible for all reasonable costs, fees and expenses we incur in collecting overdue payments, including any legal or enforcement costs.

6. Cancellations and Changes

6.1 You may cancel or amend a booking for storage or removal support by giving us notice as early as reasonably possible.

6.2 For storage bookings that have not yet started, if you cancel within any cooling off or cancellation period that applies under consumer law, we will refund payments in accordance with that law, subject to deductions for any services already provided or costs incurred.

6.3 For removal or collection bookings, we may apply cancellation charges based on the notice you provide and any costs already incurred, including staffing, vehicle allocation or third party fees. Details of any standard cancellation schedule will be communicated to you at the time of booking.

6.4 If you wish to reduce or increase the size of your Storage Unit or change the duration of storage, this will be subject to availability and may affect the price. We will confirm any variation in writing or through updated invoices.

6.5 We may cancel a booking or suspend services if:

You fail to pay any sum when due.

We reasonably believe that you are in breach of these Terms and Conditions.

We are unable to safely carry out the Services due to access problems, safety concerns, extreme weather or other circumstances beyond our reasonable control.

In such cases, we will notify you as soon as reasonably practicable and, where appropriate, offer to rearrange the Services. Any refund will depend on the extent of services already provided and costs incurred.

7. Access, Security and Customer Obligations

7.1 You are responsible for keeping your access codes, keys or other security information safe and confidential. You must not share these with unauthorised persons.

7.2 You must provide us with up to date contact details and notify us promptly of any changes of address or contact information.

7.3 You are responsible for ensuring that your Goods are adequately packed and protected for storage and, where applicable, for transport. We may offer packing materials or packing services at an additional charge, subject to availability.

7.4 You agree to report immediately any damage, incident or security concern relating to the Storage Unit or our premises that you become aware of.

8. Liability and Risk

8.1 You acknowledge that storage and handling of Goods carry inherent risks. You should ensure that your Goods are appropriately insured against loss, theft or damage, whether through your own insurance or any optional cover that may be offered by us or a third party.

8.2 We will take reasonable care in providing the Services. However, we will not be liable for:

Loss or damage arising from your failure to properly pack, protect or secure your Goods.

Loss or damage to prohibited or excluded items stored in breach of these Terms and Conditions.

Any indirect or consequential loss, loss of profit, loss of opportunity or loss of enjoyment.

Any loss or damage resulting from events beyond our reasonable control, including fire, flood, severe weather, industrial disputes, power failures or acts of third parties.

8.3 Our total liability for loss of or damage to your Goods caused by our negligence or breach of contract shall, to the maximum extent permitted by law, be limited to the lower of:

The reasonable replacement cost of the affected Goods; or

Any liability cap or limit expressly stated in our quotation or service description for the relevant Services.

8.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under applicable law.

8.5 You will be responsible for and will indemnify us against all claims, losses, damages, costs and expenses arising from your breach of these Terms and Conditions or misuse of the Storage Unit or our premises, except to the extent that such claims arise from our own negligence or breach of contract.

9. Waste Regulations and Prohibited Disposal

9.1 You must not abandon Goods at our premises or use your Storage Unit as a means of disposing of waste.

9.2 You are responsible for removing all Goods and any packaging materials from the Storage Unit at the end of the Agreement and leaving the unit in a reasonably clean condition.

9.3 We are not a licensed household or commercial waste disposal facility. You must not leave unwanted items, refuse or hazardous materials in corridors, loading bays, car parks or any other common areas.

9.4 If you fail to remove waste or unwanted items or if you dispose of items in breach of applicable waste regulations, we may arrange for their removal and disposal at your cost. You will be responsible for all related charges, including handling, transport, treatment and lawful disposal fees.

9.5 Where removal or clearance services are requested or become necessary, you must accurately describe the items to be removed so that we or any third party provider can comply with relevant waste legislation and duty of care requirements.

10. End of Storage and Abandonment

10.1 You may terminate the Agreement by giving us notice in accordance with our standard notice period, which will be communicated to you at the time of booking or in your invoice. Storage fees remain payable until the end of the notice period.

10.2 On or before the end of the Agreement, you must:

Remove all Goods from the Storage Unit.

Leave the Storage Unit clean and free of waste.

Return any keys, access cards or other items that belong to us.

10.3 If you do not remove your Goods by the end of the Agreement, we may treat the Goods as abandoned and exercise our rights of lien and sale or disposal, after giving you reasonable notice where practicable.

10.4 Any proceeds from the sale of Goods will be applied first to unpaid fees, charges and reasonable costs of sale or disposal. Any remaining balance will be held for you, subject to applicable law and any time limits on claims.

11. Personal Data and Confidentiality

11.1 We will collect and use your personal data only as necessary to provide the Services, administer the Agreement, meet legal obligations and, where permitted, keep you informed about our services.

11.2 We will handle your personal data in accordance with applicable data protection laws and our privacy practices in place from time to time.

11.3 We may use CCTV and access control systems at our premises for security, safety and operational purposes. Footage may be shared with relevant authorities or insurers where reasonably necessary.

12. Changes to Terms and Services

12.1 We may update these Terms and Conditions from time to time. Where changes are material and affect ongoing agreements, we will give you reasonable notice. Continued use of the Services after the effective date of any changes will constitute your acceptance of the new terms.

12.2 We may alter the layout, security systems or facilities at our premises, or change the type or specification of Storage Units, provided that your essential storage rights are not unreasonably affected.

13. Governing Law and Disputes

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

13.2 You and we each agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that if you are a consumer resident in another part of the United Kingdom, you may bring proceedings in your local courts.

13.3 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.

14. General Provisions

14.1 The Agreement, together with any written quotation or confirmation we provide, constitutes the entire agreement between you and us in relation to the Services, and supersedes any prior discussions or communications.

14.2 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider of similar services, provided that your rights are not adversely affected.

14.3 Any waiver of a breach of these Terms and Conditions must be in writing and shall not be taken as a waiver of any subsequent breach.

14.4 Nothing in these Terms and Conditions is intended to confer any rights on any person who is not a party to the Agreement, except where such rights arise by operation of law.

By using our storage facilities, removal support and related services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.